We are happy to sign you up at any point in the school year. Either email us at info@universitycleanersva.com or select your university and select “Sign Up Now”

All items placed in your laundry duffel bag will be wash, dried and folded. University Cleaners will sort your wash, dry and fold items by lights and dark colors. The only items you need to sort out separately are items you want to be dry cleaned or that need special care. This allows students to select which items, if any, they desire to have dry cleaned or treated with special-care. These items must be placed in your separate dry clean / special-care only bag. Otherwise, those items will be wash, dry and folded with the rest of your laundry.

Please call our Nelson Street office at 540-464-6900 with any questions or concerns.

We have taken numerous precautions, companywide, to further protect our employees and customers. As it relates to sanitation and disinfection of customer clothing, we use a process called Chemo-Thermal Disinfection, which is a certified cleaning method that encompasses a combination of time, temperature, disinfectant, and detergent. This process meets the requirements necessary to kill both category A (bacteria and fungi) and B (viruses) agents. We take sanitation and safety very seriously to protect all parties involved throughout our cleaning process.

For Annual Payments Plan:

• Any request to cancel a laundry service subscription must be received in writing. Please email info@universitycleanersva.com.
• Any cancellation request received before the beginning of the academic year will receive a full refund.
• Any cancellation request received between the beginning of the academic calendar and March 1st of the given year will receive a prorated refund for the remainder of the academic year minus a $120 cancellation fee
• No refunds will be issued after March 2nd of the giving year.

For Monthly Installment Plan:

• Any request to cancel a laundry service subscription must be received in writing. Please email info@universitycleanersva.com.
• Any Monthly Installment cancellation will take effect on the following subscription renewal date. There is a $120 cancellation fee.

Our process is designed so only your clothes will come back in your duffel bag assigned to you. If you have any claim for lost or damaged items it must be reported within 48 hours of delivery. Our goal is 100% accuracy and our processing systems are designed to eliminate any mix ups. However, if you believe you received someone else’s clothes, please notify us at info@universitycleanersva.com so we can find a solution immediately.