Our Cleaning Process

All cleaning is performed in our facility by highly trained and experienced garment care professionals. We take great pride in serving you our customer and guarantee serving your garment cleaning needs to complete satisfaction. We carefully inspect/separate all clothing upon arrival to ensure all clothing is professionally cleaned.

Wash/Dry/Fold

This once weekly service focuses on everyday laundry and is processed in commercial washers and dryers.

  • Light and dark garments are separated and cleaned with high quality detergent and dried on low to medium heat.
  • All delicate laundry (bras, underwear, bathing suits) is netted and washed and dried.
  • We wash, dry & fold every item placed in the laundry duffel bag regardless of the manufacturer’s tag guidance. It is the student’s responsibility to separate out any items they desire to be dry cleaned or to receive special care (hand to dry, pressed, hand wash, etc).
  • All clothing is neatly folded, right side out and returned in your freshly washed laundry duffel
  • A separate dry cleaning and special-care-only bag will be provided in addition to the laundry duffel bag. Student’s must place any items they wished to be dry cleaned or to receive special-care (hand to dry, pressed, hand wash, etc) into the separate dry clean / special-care only bag. All dry cleaning and special-care only items are charged on a price per piece basis.

Dry Cleaning / Special-Care

We pride ourselves in providing professional care for all your garments. Any garment processed in our dry cleaning and special-care-only department will be cleaned, pressed, placed on hangers, and covered in plastic. There are two common scenarios when garments are processed through our dry cleaning and special-care-only department rather than our Wash/Dry/Fold Department:

  1. Laundry Service customers will be given a separate dry cleaning and special-care-only bag in addition to their laundry duffel bag. This allows students to select which items, if any, they desire to have dry-cleaned or treated with special care. For example, if you want your polos pressed on returned on a hanger you would place into your dry cleaning and special-care-only bag.
  2. During the check in process of the laundry duffel bag, our laundry technicians may find a garment that the student has not included in their dry clean only bag but has specific cleaning instructions from the manufacturer requiring special care or the dry-cleaning process. *Although technicians will do their absolute best to identify these items & send them through our dry cleaning and special-care only department, it remains the student’s responsibility to sort out any items they desire to be dry cleaned or to receive special care (i.e. line dried, lay flat to dry, handwash, etc)

We highly recommend that student’s place sweaters, raincoats, jerseys, garments with appliques, silk, rayon, wool, and fleece in their dry cleaning / special-care only bags as those garments are typically processed in our dry cleaning and special-care only department. Likewise, items marked “hang to dry”, “line dry”, “hand wash” should be placed in the dry cleaning / special-care bag by the student.

Click HERE to view a price list for these additional services. A credit card is required to be on file to cover dry cleaning and special-care-only charges.

Cleaning and Sanitation

We have taken numerous precautions, companywide, to further protect our employees and customers. As it relates to sanitation and disinfection of customer clothing, we use a process called Chemo-Thermal Disinfection, which is a certified cleaning method that encompasses a combination of time, temperature, disinfectant, and detergent. This process meets the requirements necessary to kill both category A (bacteria and fungi) and B (viruses) agents. We take sanitation and safety very seriously to protect all parties involved throughout our cleaning process.

Click on Your School’s Logo to Sign Up!

FAQ’s:

What if I arrive early to school?

University Cleaners Laundry Services follows the undergraduate academic calendar. The first pickup will take place during the first full week of classes.

What if I decide to enroll in Laundry Service after service has begun?

We are happy to sign you up at any point in the school year. Either email us at info@universitycleanersva.com or select your university and select “Sign Up Now”

Do I have to separate or sort my clothes before I send them in to be cleaned?

All items placed in your laundry duffel bag will be wash, dried and folded. University Cleaners will sort your wash, dry and fold items by lights and dark colors. The only items you need to sort out separately are items you want to be dry cleaned or that need special care. This allows students to select which items, if any, they desire to have dry cleaned or treated with special-care. These items must be placed in your separate dry clean / special-care only bag. Otherwise, those items will be wash, dry and folded with the rest of your laundry.

What do I do if I have a question about my laundry duffel bag or dry cleaning items?

Please call our Nelson Street office at 540-464-6900 with any questions or concerns.

What safety precautions are taken to ensure that my clothing is sanitized and free from germs?

We have taken numerous precautions, companywide, to further protect our employees and customers. As it relates to sanitation and disinfection of customer clothing, we use a process called Chemo-Thermal Disinfection, which is a certified cleaning method that encompasses a combination of time, temperature, disinfectant, and detergent. This process meets the requirements necessary to kill both category A (bacteria and fungi) and B (viruses) agents. We take sanitation and safety very seriously to protect all parties involved throughout our cleaning process.

Is there a Cancellation Policy?

For Annual Payments Plan:

  • Any request to cancel a laundry service subscription must be received in writing. Please email info@universitycleanersva.com.
  • Any cancellation request received before the beginning of the academic year will receive a full refund.
  • Any cancellation request received between the beginning of the academic calendar and March 1st of the given year will receive a prorated refund for the remainder of the academic year minus a $120 cancellation fee
  • No refunds will be issued after March 2nd of the giving year.

 

For Monthly Installment Plan:

  • Any request to cancel a laundry service subscription must be received in writing. Please email info@universitycleanersva.com.
  • Any Monthly Installment cancellation will take effect on the following subscription renewal date. There is a $120 cancellation fee.
How can I be sure that none of my clothes go missing?

Our process is designed so only your clothes will come back in your duffel bag assigned to you. If you have any claim for lost or damaged items it must be reported within 48 hours of delivery. Our goal is 100% accuracy and our processing systems are designed to eliminate any mix ups. However, if you believe you received someone else’s clothes, please notify us at info@universitycleanersva.com so we can find a solution immediately.

In the 2024-2025 Academic Year…100% of Students Surveyed Were Satisfied to Extremely Satisfied with our Laundry Service

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