Laundry Services at Washington & Lee University
How It Works
Drop Off Your Duffel Bag!
Students are provided a laundry duffel as well as a separate dry cleaning/special care only bag along with instructions for the Wash/Dry/Fold and dry cleaning and special-care items. Service includes once-weekly cleaning each week of the academic year while class is in session. Students will have a specific drop off / pick up location depending on their housing.
Pick Up Clean Laundry!
Freshly laundered clothing is returned to assigned pick-up location (i.e., dorm door or housing lobby). Wash/Dry/Fold items will be neatly folded in duffel, and dry cleaning and special-care items will be pressed and returned on hangers.
Plan Options & Pricing
One Plan…Two Payments options!
One Plan
- Laundry duffel holds approximately 25 lbs of laundry
- Weekly wash, dry, and fold laundry service; returned neatly folded and right side out
- Laundry Service includes cleaning of bed and bath linens but excludes blankets/comforters
Two Payment Options
$1080 One-Time Payment Plan
(covers the 30 week academic calendar)
or
$120 Monthly Installment Plan
(9 monthly payments)
Dry Cleaning & Special Care Items
Dress sharp and always look your best! We are here to help. Although dry cleaning is not included in our Laundry Service Plans, a separate dry cleaning and special-care items only bag is provided. This allows students to determine if and when they need dry cleaning and special-care items services. All dry cleaning and special-care items are charged on a price per piece basis. Examples of dry cleaning and special-care items include: silk, wool, rayon, sweaters, jerseys, fleece, hand wash, and line dry garments. These items are picked up and delivered on the same schedule as the laundry service duffel bags.
A credit card is required to be on file to cover dry cleaning / special care charges.
FAQ’s:
What if I arrive early to school?
University Cleaners Laundry Services follows the undergraduate academic calendar. The first pickup will take place during the first full week of classes.
What if I decide to enroll in Laundry Service after service has begun?
We are happy to sign you up at any point in the school year. Email us at info@universitycleanersva.com
Do I have to separate or sort my clothes before I send them in to be cleaned?
All items placed in your laundry duffel bag will be wash, dried and folded. University Cleaners will sort your wash, dry and fold items by lights and dark colors. The only items you need to sort out separately are items you want to be dry cleaned or that need special care. This allows students to select which items, if any, they desire to have dry cleaned or treated with special-care. These items must be placed in your separate dry clean / special-care only bag. Otherwise, those items will be wash, dry and folded with the rest of your laundry.
What do I do if I have a question about my laundry duffel bag or dry cleaning items?
Please call our Nelson Street office at 540-464-6900 with any questions or concerns.
What safety precautions are taken to ensure that my clothing is sanitized and free from germs?
We have taken numerous precautions, companywide, to further protect our employees and customers. As it relates to sanitation and disinfection of customer clothing, we use a process called Chemo-Thermal Disinfection, which is a certified cleaning method that encompasses a combination of time, temperature, disinfectant, and detergent. This process meets the requirements necessary to kill both category A (bacteria and fungi) and B (viruses) agents. We take sanitation and safety very seriously to protect all parties involved throughout our cleaning process.
Is there a Cancellation Policy?
For Annual Payments Plan:
- Any request to cancel a laundry service subscription must be received in writing. Please email info@universitycleanersva.com.
- Any cancellation request received before the beginning of the academic year will receive a full refund.
- Any cancellation request received between the beginning of the academic calendar and March 1st of the given year will receive a prorated refund for the remainder of the academic year minus a $120 cancellation fee
- No refunds will be issued after March 2nd of the giving year.
For Monthly Installment Plan:
- Any request to cancel a laundry service subscription must be received in writing. Please email info@universitycleanersva.com.
- Any Monthly Installment cancellation will take effect on the following subscription renewal date. There is a $120 cancellation fee.
How can I be sure that none of my clothes go missing?
Our process is designed so only your clothes will come back in your duffel bag assigned to you. If you have any claim for lost or damaged items it must be reported within 48 hours of delivery. Our goal is 100% accuracy and our processing systems are designed to eliminate any mix ups. However, if you believe you received someone else’s clothes, please notify us at info@universitycleanersva.
In the 2024-2025 Academic Year…100% of Students Surveyed Were Satisfied to Extremely Satisfied with our Laundry Service
